What our Customers say...


Please thank Jack and his excellent crew for taking care of our problem so quickly and professionally!

We really appreciate the good service Jack and SERVPRO always provides!

Freddy was excellent! Freddy cared about not only doing the job perfectly. He cared about making sure that my home was completely protected. Freddy has integrity, perseverance, and professionalism. My home was in good hands!

Everything was wonderful, thank you.  The SERVPRO guys were excellent and answered all our questions and concerns.  Very professional, courteous, and respectful. 

Professional, Thorough, courteous, a pleasure to work with could not ask for more! A job well done! 

"I am pleased with the service provided. The service was prompt, professional, and courteous at all times! I will recommend SERVPRO to family and friends".

"We appreciated the update calls, the arrival calls so that we knew you were in the house. Your crews were efficient and courteous. Thanks for putting up with our dog". 

"Everything perfect! Very Pleased". 

Jack and SERVPRO is awesome! Chris and his team are so excellent! Chris went over and beyond to be so helpful, professional and very kind.  He is knowledgeable and very courteous!

Thanks! You all did a terrific job. 

They did a great job

Aimee was fantastic in following up + coordinating with my insurance. Chris was excellent as well!

Great job. Thanks!

Excellent Work!

Blaine, Lamar both very polite, prompt, hardworking gentlemen

Blaine & Lamar & all the other staff were very professional, knowledgeable and helpful. Jack was very helpful as well in explaining the process. 

Very Professional. Answered all my questions.

We appreciated the prompt response!  Coming at 8:30 pm on a Tuesday and for the removal on a Saturday. Thank you!

Dennis and His crew performed a superb job on the initial cleanup and removal of furniture.

Blaine was awesome - Great representative for your company - Above and beyond service. Great Integrity and honor!!

Timely, organized, well informed and knowledgeable!

Dennis, Mike and team did a great job! Very professional. Jack and Nanci were very helpful!

Worse time ever-Thank you to these guys! The guys who came could not have been more wonderful. Very Kind, Very helpful! Thank you!

Completely satisfied. Very hard working and polite crew.  Thanks for making a stressful time easier!

Very happy with their cleanup.

Team Chris, Nanci & Jack were awesome - Great service!

Great crew - Hard workers

Service was excellent, no suggestions. 

Lamar and Dennis are great guys!

Absolutely the best! and most professional service I have ever had!

Blaine and Dennis are amazing.  They did a great job on the basement floor!

Upfront estimates so the customer has an idea of costs!

Staff was great! Very polite and willing to explain.

Chris, Dennis & Kyle were very professional and helpful.  Any time I called, Chris kept me informed of everything they were doing.

Nice job!

Hire more people like Blaine!

Blaine rocks!!

Keep up the good work and customer service.

Chris and Kyle did a great job. Thank you

Very well done!

Really responsive, fast, super nice and thorough. Great job!

Your technicians were super. Even coming out on New Year's Eve.

Very courteous and thorough.

You did a great job and I will absolutely recommend you to local friends and family. 

Awesome Workman. Thank you.

Blaine and Lamar were fantastic. Very professional, conscientious, hard working, punctual, etc..  

Chris and Josh were great. Went above and beyond to keep us informed.

Professional, courteous, guys who know about business

Loved the service and the final product

The customer service and professionalism was excellent.

Excellent service and professionalism. They should get a bonus.

I will definitely recommend you guys!! Thanks!

The staff was amazing! Completely organized 

Kudos to the guys who came here for the job.  Excellent!!

They did a great job! Very courteous! 

Staff were very competent and respectful!

We appreciate the level of service your staff always delivers!

They found additional problems, that I was grateful for the attention paid to detail.

Terry and Jack got back to us right away. Great service! This is the second time we have used SERVPRO. They are always very professional and courteous.  They answer/call back very quickly.  Very satisfied/Excellent Service!

Very courteous crew

Jack and his team were friendly, very helpful and very prompt. They kept me informed every step and were very professional!

Very impressed with the service of your people and how effective the fans were in cleaning the air in my house after it was filled with smoke.

Great professional service, Thank you!

They were all extremely polite and professional!

Terry, Lamar, and EJ were great! And Jack was incredible and here so fast!

All was great! Thank you for helping us!

Many thanks to you, Aimee, and the great crew for helping us move some furniture. We can't say enough about the terrific service your staff provided, just like the last time!

Thorough - professional and courteous!

Excellent service and everyone was friendly and hard-working!

Chris and Rodney are fantastic! They were prompt, so organized, knowledgeable, and a pleasure to work with. We have already recommended SERVPRO previously and we will do so again! Every crew we've worked with - Chris and Rodney as well as the crew moving our furniture - (Blaine and 2 others), are wonderful. Thank you!!

Thank you for coming so quickly after I had called.

Thank you SERVPRO for helping with the skunk odor in my home.  You are fantastic!

They were great!

Awesome job and everyone went out of their way to help!

Every employee was wonderful, kind and professional.  They did a fast efficient job.  Definitely recommend.

Everything great! From the communication to the work performed!

Very polite and responsive.  Made it a painless process-very much appreciate.

The group leader clearly explained the drying process and answered all my questions.

Jack is was very professional and came on a timely manner.

Great Crew, Polite and Courteous

Just perfect!

Very Polite, Professional

Just perfect! 

Thank you

SERVPRO was efficient and got my business back up and running quickly-thanks Terry & All

Very nice - strong recommendation.

They were here on time every day & worked right through the job--Good Job!!!!

Rodney was fantastic! courteous, explained all + did a great job quickly!  

Great Job, Thank you!

First time experience, outstanding, informative, and thorough. Would recommend to anyone.

Keep doing what you do!

They were very helpful in an unfortunate situation.

Excellent field team

I thought SERVPRO did a great job-we appreciated all of their time & attention to detail.

The boys were professional and kind. 

Staff was prompt, knowledgeable and made me feel comfortable about the process.

Thank you for the quick service!

Thank you for helping us clean.

So nice!

Great job!  Thank you!

Everyone was very courteous and respectful.  When they let us know they would  or would not be able to come...thank you!

Recommended neighbor for service.

Everyone has been polite and helpful throughout this entire process.  Thank you!

Everyone has been polite and helpful throughout this entire process.  Thank you!

Rodney and Keith did an amazing job unpacking the boxes!


Great job-Thank you!

Keep up the good work

Good team.  Polite. Prompt. Efficient.

Terry and his crew did a great job!

Awesome crew

The team was good all around!  Thank you!

Samantha & her team were wonderful-professional, courteous & competent.

We could not have hired a better company.  Everyone involved performed their jobs to the highest  standards...fantastic team!

Excellent service by Terry and his team.  Thank you!

The entire team did a great job cleaning up a challenging sewer backup.  Everyone was helpful and professional.

They were very professional.  Thank you!

Did an awesome job! Compete Satisfaction!

Very prompt and courteous



All were courteous and very polite.  Aimee was also very helpful.

Everything was accomplished as expected.

I am so impressed with SERVPRO'S service!  The entire team was careful, courteous and professional.

They were gentleman and it was comforting having them here.

Rodney and crew were great!

Rodney and his crew were outstanding!

Aimee was very prompt, detailed and helpful!

Very impressed with speed & efficiency that the work was conducted.

Thanks for the "emergency assistance"!

I honestly can't say much more but incredible, especially during this time.  Thank  you for all your help & services.

SERVPRO of Beachwood, Shaker Hts, Cleveland Hts. showed up at my home within an hour of my call. They started cleaning out the water in my basement and stayed all night until it was completed. What fantastic service!

Called SERVPRO to ask about water on my carpet. When SERVPRO showed up, they were able to clean up the water that came from my hot water tank. When SERVPRO of Beachwood, Shaker Heights, Cleveland Heights left...it was like it never happened!

Thank you for coming to my rescue today!

Jack Koslen and his team were very professional and efficient. I have no complaints at all!

SERVPRO of Beachwood showed up within 30 minutes of my call. They stayed all night to clean up the water. Jack came back on his own time a few days later to fix a small patch of lawn that some other company ruined while fixing a drain. He wanted me to feel "like it never happened". Thank you Jack for your honesty, professionalism and kindness!

SERVPRO of Beachwood cleaned up the water and I never knew there had been water or cleaners in my home. THANK YOU!

Jack and crew provided wonderful full service in a disaster

We were so discouraged when the water came in our basement. SERVPRO of Beachwood, Shaker Heights, Cleveland Heights came to our rescue…we can smile again. We loved the quick service, staff and professionalism.

You did a great Job!

All went well. The workers were fabulous, very honest and hard working.

Very excellent service! Will strongly recommend!

Excellent staff. They were all very polite and professional. Everyone that came to our house treated it like it was there own house. Could not be happier.

Thanks Jack and SERVPRO of Beachwood Team! We are very satisfied with all aspects of the service and personnel. Made the best of an unfortunate water event.

"Jack was very prompt, thorough, and efficient. He explained everything that needed to be done and why. He was available anytime by phone (we had a circuit breaker trip outside business hours when we used the microwave on the same circuit and I had to call to ask how to turn the equipment back on). Everything was cleaned up thoroughly."

I had SERVPRO clean my carpets. Very professional and polite!

My basement had a bad odor so I called SERVPRO of Beachwood. SERVPRO of Beachwood cleaned the carpet for us. The crews were professional, hard working and helped make it like they say...”Like it never happened”.

SERVPRO of Beachwood, Shaker Heights and Cleveland Heights and SERVPRO of South Euclid/Lyndhurst/Pepper Pike outstanding service and performance!

Thank you for being there when we needed your services and for a job well done.

SERVPRO of Beachwood "came out promptly on X-Mas Day....Saved us." "Fantastic crew & guys. A+"

SERVPRO of Beachwood's "team was fantastic. Thank you!"

SERVPRO of Beachwood completed my cleanup today. "Great team and a great job!" Thank you!

SERVPRO of Beachwood responded to my call and arrived promptly. Very impressed with the customer service. Making a bad day a little better! Thank you SERVPRO!

Thank you SERVPRO of Beachwood for the outstanding service. I would recommend SERVPRO of Beachwood without hesitation. Really impressed!

Great service, thanks guys!" SERVPRO of Beachwood was on the job within the hour of receiving the call!

"Everything went very smoothly and best of all no surprises. Very attentive to me with all my losses. Went much better then expected."

SERVPRO of Beachwood, Shaker Heights, Cleveland Heights and SERVPRO of South Euclid/Lyndhurst/Pepper Pike 216-464-4498

SERVPRO of Beachwood technicians were wonderful, so friendly and kind to our children. Very respectful, prompt, professional and courteous. Thank you!

SERVPRO of Beachwood has done a great job. Very happy with them. (Per phone call to the office manager).

Pauline called to say she was really stuck in the snow and Ricky, Mike and Rodney helped her and prevented her from a lot of issues/headaches. She was very grateful to SERVPRO of Beachwood.

SERVPRO of Pepper Pike, South Euclid, Lyndhurst are "very helpful and compassionate people."

"Excellent staff-would use again!"

SERVPRO of Beachwood "thanks for doing a very nice job for us."

SERVPRO of Beachwood "crews were knowledgeable. Thank you."

SERVPRO of Beachwood "was polite, concerned and answered any question I had. Thanks for a job well done."

SERVPRO of Beachwood were courteous and professional. Ricardo and Mike are a credit to your franchise.

I was truly impressed with the work and attitudes of SERVPRO of Beachwood employees Ricardo and Mike.

The SERVPRO of Beachwood team was very professional with all aspects of their process and I would refer them as well as any other team because they have to be just as good. I am very satisfied :) !

Happy with the service of SERVPRO of Beachwood. Gentlemen were polite, answered our questions and kept us informed.

I was very satisfied with the staff and their performance on getting the job done.

Thank G-D for you all (SERVPRO of Beachwood, Shaker Heights, Cleveland Heights and SERVPRO of South Euclid/Lyndhurst/Pepper Pike)!-the help-I really need it!

Terry and Mikey did a nice job!

SERVPRO of Beachwood, Shaker Heights, Cleveland Heights and SERVPRO of South Euclid/Lyndhurst/Pepper Pike 216-464-4498...Here to help!

ABSOLUTELY AWESOME! These guys are fast, professional, knowledgeable, thorough, friendly, and honest. My dining room and kitchen were flooded by a leak from an upstairs neighbor, and these guys were here on site, assessing the situation almost immediately. They explain everything they're going to do and they make sure the job is DONE RIGHT! No sloppy mess left behind, no loose ends, no problems at all. I really can't recommend Jack and his crew highly enough.

Excellent workers and they explained everything!

Very professional and thorough-Great job!

Well informed on initial visit!

Very good service, polite and prompt!

Quite surprised at the quick response to my call. Staff were very nice and helpful.

Staff very knowledgable about procedures.

Great guys!  Thank you!

"We very much appreciated the professional and courteous service in a difficult time for us.  Thank you!"

They did a great job!

Thank you all for your hard work & sensitivity!  You were awesome!

SERVPRO of Beachwood was wonderful to work with.  Staff were always timely and easily accessible.  They also worked with us when we were out of town. One of the best companies I have ever dealt with.  I would highly recommend to others.

Very pleased with the crews and appreciate the promptness, especially with the drive.  Definitely would recommend to anyone.

Quick to repsond and very helpful.

Kathy called to say how impressed the store was with all the precautions our crews took while securing the floor for the staff and customers.

Thank for coming out the same day I called.  Great company that I would recommend to anyone.

SERVPRO of Beachwood staff are knowledgeable and effective in effort and our practices.  Quick to respond and courteous!

Great crew!

Jack and his crew were outstanding!

Onsite team, Ricardo, Rodney and Gary did an excellent job-patient, hard working and courteous!

All done very well!

Thank you for the excellent service you provided.

Very knowledgeable and very courteous

The best!

Great service. Thanks!

Its my wedding day and SERVPRO of Beachwood came right out to fix the leak from my shower that dripped to my family room....THANK YOU Mom & Dad!